MESSAGE IMPORTANT: COVID-19

Dear customers,

In light of the consequences of the exceptional situation caused by the COVID-19 pandemic, we are mobilized to guarantee you an optimal service.

We understand your expectations and we are living the same situation as you. Health obligations are leading us to reorganize and the team is doing its utmost to respond to you as quickly as possible.  

As our activity is seasonal, our sales team is reduced and therefore cannot deal with all requests in record time. We therefore ask you to be patient in processing your request and not to repeat it. In order to optimize this processing we will not process requests by phone before the month of June.  

To contact us: support@precisionski-rent.com for customers who have booked on Precisionski-rent.com and Freeride.fr.

IMPORTANT: In view of this unprecedented situation and in order to fall within the framework of the economic activity continuity plan, in the collective interest and for the protection of employment, set by the French Prime Minister and his Government and in accordance with the orders of the Council of Ministers, we will reimburse ski rentals not made in the form of vouchers, valid for two years of the same value as the initial amount, for all tickets processed from this day, Tuesday 24th March.

This measure is one of the "24 texts based on the law on the state of health emergency to ensure that companies do not disappear, unable to reimburse at any given time all that they owed". (speech by Prime Minister Edouard Philippe on the 8 p.m. news on TF1, Monday 23 March). We are certain that you will understand this extremely urgent situation and count on your support.

For customers who have made a ski equipment reservation on March 1st or after refunds will be spread out until November. In the following order of priority:

1 - you have started your rental and the ski resort has closed
2 - you booked your stay and had to leave before April 1st
3 - you booked your stay and had to leave after April 1st
Your satisfaction is our priority.

Take care of yourself and your loved ones.

The Team Precision Ski Rent