• Are ski poles included in the cost?

  • We’re a large group (8 people or more) how can you help us?

  • What happens if we get something wrong in the personal details (age, weight, height, skill level)?

  • Exactly what is covered by the "Breakage or theft guarantee”?

  • Is it possible to hire boots on their own?

  • What forms of payment do you accept?

  • Can I take the “Breakage or theft guarantee” after confirming and paying for my order?

  • How do I know what size skis I need?

  • Do you rent out snowshoes?

  • What happens if we need to cancel our order?

  • Can we collect our equipment the evening before our first ski day?

  • Last season Customer Services gave me a credit note, how do I use it?

  • Do you rent out just skis or snowboards (without boots)?

  • What happens if we need to change the hire dates?

  • When do I have to return my equipment?

  • When do I have to return my equipment?